The delivery of human services has for the last forty years been subject to a command and control management which has been based upon defect and expert models. These efforts have substantively failed. The management style that is
appropriate for cognitive behavioral services is a total quality or continuous quality improvement management, based on the principles of W. Edwards Deming and conceptually based on the same learning theory as cognitive behavioral
approaches. This site will examine management of human services from the perspective of quality or outcome management, review the seven factors which make up a management system, and offer ethical constructs to guide the manager and policy maker. Management of cognitive behavior and management of service delivery are not unlike processes. In fact, much can be learned by exploring the comparisons